Frequent Questions
- What is ISTOREMASTER?
- Who can use ISTOREMASTER?
- What's so special about ISTOREMASTER?
- What are the main differences between ISTOREMASTER and ISTOREMASTER Plus packages?
- Do I buy the software or is it a subscription based service?
- Is hosting included in the software?
- How will I integrate ISTOREMASTER into my website?
- How long does it typically take to integrate into a website?
- How will I access and manage my online store?
Creating and Displaying Online Catalogue
- Where is the product data stored?
- I have a lot of products, can I import these directly from a data file?
Payment Methods
- What third party payment companies are supported by the software?
- What other offline payment methods are available?
- I wish to use another credit card processing company than the ones you've got listed. Can you integrate it for me?
Stock Control
- Is there a stock control facility available?
- Can I accept or decline back orders when stock runs out of a particular item?
Order Processing
- Are there facilities available to process online orders and how will I access details of these orders?
- Can I be informed by e-mail whenever a new order is received from the website?
Shipping Methods
Sales Tax and VAT handling
- How is VAT applied for EU countries?
- Can ISTOREMASTER handle sales tax for USA and Canada based merchants?
Sales reports
Partnering arrangements
- Do you operate an affiliate program that I can join?
- What opportunities exist for me to resell your ISTOREMASTER?
- I am a major provider of ecommerce solutions, can I rebrand and sell ISTOREMASTER under my own name?
- How do I make contact for partnership arrangements?
What is ISTOREMASTER?
ISTOREMASTER is an ecommerce shopping cart software which
can be easily attached to any website to allow sale of products and services
from that website. Because the ecommerce software resides on our server,
we provide all the supporting facilities as part of the package. These services
include shared secure server for storing your order details and customer
data. All you've got to do is start using it on your website. TOP
Our web design team can provide complete ecommerce solutions, including web design , ecommerce hosting and ecommerce shopping cart integration.
Who can use ISTOREMASTER?
The software can be used to allow any website to start
taking orders from their website. It can be used by professional web designers,
graphics designers, small and medium sized businesses and private individuals
wishing to set up an ecommerce website facility. TOP
What's so special about ISTOREMASTER?
ISTOREMASTER has been built to provide an easy to use
ecommerce software that businesses can add to their website without requiring
knowledge of web programming. If you can design a basic website, you will
have little problem integrating ISTOREMASTER into your website. Professional
website designers with a non-programming background will also find the software
useful as it provides total control over the site layout using any web design
package like Dreamweaver, Frontpage or even Notepad for those who like to
work with raw html. TOP
What are the main differences between the ISTOREMASTER and ISTOREMASTER Plus packages?
The ISTOREMASTER Plus version of the software provides an enhanced
feature list. Business managers can update their online store from a separate
control panel and therefore will not need assistance of the web designer
on a regular basis.You also have facility to manually add "buy buttons"
next to each of the products. The packages also includes a powerful stock
control feature with facility to accept or decline back orders once items
are out of physical stock. TOP
The ISTOREMASTER Package is suitable for stores with a relatively
fewer number of products where the Buy Buttons can be added manually to
each product. Option to display directly(dynamically) from the database
and stock control feature are not available with the ISTOREMASTER package. TOP
Do I buy the software or is it a subscription based service?
The software is supplied on an annual subscription basis.
As well as including cost of use of the software it also includes cost of
secure server, database and management of the software for your regular
use. TOP
Is hosting including in the package?
The software includes secure server, database and hosting
of all parts of the software itself. You can continue to use your existing
web hosting account for hosting the rest of the website. However should
you require, we can also provide a competitively priced hosting solution
for hosting your entire website. TOP
How will I integrate ISTOREMASTER into my website?
The integration process requires you to insert product
data into the online database first. Then each of the "shopping cart"
pages are customized using your normal web design software. If you can produce
a simple website page, you will have little problem in integrating this
software. The software will not require you to have knowledge of programming
languages such as perl/php/asp or any database development expertise. We also offer free customisation of the shopping cart pages in case you prefer for us to do the customisation.TOP
How long does it take to integrate into a website?
For most ecommerce sites, the integration and customization
of the software can be completed within a couple of hours. ISTOREMASTER
allows each merchant to spend as little or as much time he likes to customise
the pages to his own satisfaction. TOP
Do I need to know PHP/ASP or any other programming?
ISTOREMASTER has been built such that it does not require
any prior knowledge of web programming. If you can build basic website pages
you will have no problem in integrating this ecommerce software with your
website. TOP
Will you help me integrate the software?
We provide a FREE customisation service to get you up and running
as soon as possible. TOP
Can I try out the Software before Buying?
A free trial is available from our website. Please
feel free to join as there is absolutely no obligation for you to purchase
the software after the trial period. TOP
How will I access and manage my online store?
The online store can be accessed and managed from any computer
connected to the Internet from any where in the world. Access is gained
with a username and password. TOP
What are the system requirements?
The software does not impose any restrictions on type of
servers or operating systems you choose to use. All that is required is
Internet Explorer V6 browser and a connection to the Internet. TOP
How is the product data stored?
All the product information is held on our database which
can be updated at any time through a a simple control panel allowing you
to manage the online catalogue in real time from anywhere in the world. TOP
I have a large number of products, can I import these directly without retyping them again?
For the larger store there are tools to enable quick and easy import of product data into the online product catalogue. The data
is imported from spread sheets or CSV format files. TOP
Which third party payment processing companies are supported?
ISTOREMASTER can be easily integrated with Worldpay, Secpay,
Protx, Barclays ePDQ, HSBC ePayments, Securetrading, Authorize and Paypal & Nochex. Additional companies are being added to the
list. TOP
What other payment methods are available to me?
Many of the "traditional" payment methods that
businesses use are also available for the online store. Payment by Cheque,
Bank Transfer, Postal Orders etc. are available to use. TOP
I wish to use another credit card processing company than the ones you've got listed. Can you integrate it for me?
If you have a requirement for another payment company do
let us know and we will try to add it to the list of current payment companies. TOP
How are products displayed with the ISTOREMASTER Package?
The basic ISTOREMASTER package provides you with ready to use code
which can be added to the product on your website.This creates " buy
buttons" at that location, allowing visitors to purchase the item by
clicking on the button next to it. TOP
How are products displayed on my website with the ISTOREMASTER Plus package?
As well as allowing merchants to add buy buttons next to
the products (as in the ISTOREMASTER package), the ISTOREMASTER Plus package can
display the products dynamically from the database without having to add
the buy button manually next to each product. This method therefore is ideal
for businesses with a larger number of products. It also means that businesses
can easily update their product catalogue themselves rather than having
to call on their web designer. TOP
Can the pages be customized to suit the design layout of my own website?
One of the key features of ISTOREMASTER is that it provides
seamless integration with any website design. Professional web designers
and those individuals designing their own ecommerce website can build a
professional looking website within a matter of hours. TOP
How many currencies will ISTOREMASTER handle?
You can use as many as 4 different currencies of your own
choice. TOP
Is there a stock control facility available?
The ISTOREMASTER Plus version of the software includes a powerful
stock control facility for managing the online store. Once available stock has finished of any item, it can be automatically set to stop displaying on the website. TOP
Can I accept or decline back orders when stock runs out of a particular item?
Once stock of a particular item has expired, merchant can
choose to stop further sales of this item or continue to take further orders
with fresh supplies of the product. TOP
Are there tools available to process online orders and how will I access them?
Orders received from the online store can be processed
from the online control panel which can be accessed from anywhere in the
world. The software provides all the traditional order processing tools
that businesses will be already familiar with. TOP
Can I be informed by e-mail whenever a new order is received from the website?
Merchants can choose to be notified by e-mail each time
an order is received.They would then login to the secure control panel to
view details of the order. TOP
How are shipping costs calculated?
Shipping costs can be calculated based on product weight,
total order value, dimensions, number of items, or set to free shipping
value. For shipment by Additional shipping methods are being added as is
facility to make shipment via Parcelforce, UPS, and other major carriers. TOP
How is VAT applied for EU countries?
For European Union based countries, the shopping cart will
apply VAT rules depending on country of the customer and apply VAT depending
on whether the customer is based VAT registered in his own country or not.
ISTOREMASTER will also allow different products and groups to have different
rates of VAT/sales tax applied. TOP
Can ISTOREMASTER handle sales tax for USA and Canada based merchants?
Yes it can. GST can be charged for individual states depending on their own local tax laws. For businesses with a presence in multiple states GST may be applied in multiple states. State, county and city tax can be set individually for each state TOP
How ISTOREMASTER generates Sales Reports?
ISTOREMASTER provides you the facility to generate all
types of sales reports including timely/customer wise/country wise and product
wise reports. TOP
Do operate an affiliate program that I can join?
At present we do not operate an affiliate program. TOP
What opportunities exist for me to resell your ISTOREMASTER?
If you are a web design company or web hosting company,
we can offer some terrific discounts off the normal prices. Please call
us on Tel 024 76 675 112 to discuss further. TOP
I am a major provider of ecommerce solutions, can I rebrand and sell ISTOREMASTER under my own name?
ISTOREMASTER can be resold under any company's own brand
name. This facility is available to major companies such as web design,
hosting companies who have an established brand of their own under which
the software could be resold. TOP
How do I make contact for partnership arrangements?
Please e-mail or telephone us on 024 76 675 112 to discuss
your exact requirements.
TOP
